1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Company name

• Any information you submit via forms (e.g., discovery call, contact form)

Automatically Collected Data

• IP address

• Browser type

• Device information

• Pages visited and time spent on site

Cookies & Tracking Data

We use cookies and tracking technologies (such as pixels) to:

• Improve user experience

• Analyze website traffic

• Track marketing performance

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide support

• Schedule and manage discovery calls

• Deliver our services (strategy, production, marketing systems)

• Send updates, marketing communications, and relevant content

• Improve our website and service performance

• Track conversions and optimize campaigns

3. SMS Communication & Opt-In

By submitting your phone number through our website, you agree to receive SMS communications from us.

SMS Use Includes:

• Appointment confirmations & reminders

• Follow-ups regarding your inquiry

• Marketing messages (if consent is given)

Important Notes:

• Message frequency may vary

• Message & data rates may apply

• You can opt out anytime by replying STOP

• For help, reply HELP or contact us directly

4. Cookie & Tracking Practices

We use:

• Cookies

• Tracking pixels (e.g., Meta, Google)

• Analytics tools

These help us understand user behavior and improve our marketing systems.

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement appropriate security measures to protect your data, including:

• Secure servers

• Encrypted data transmission (SSL)

• Restricted internal access

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing

We do not sell your personal information.

We may share data with:

• Trusted service providers (CRM, email platforms, analytics tools)

• Advertising platforms (for campaign optimization)

Mobile Information Protection

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

7. Your Rights

You have the right to:

• Access the data we hold about you

• Request correction or deletion

• Opt out of marketing communications

• Withdraw consent at any time

To exercise your rights, contact us at:
📧 Dustin@tidalmediaco.com

8. Data Retention

We retain your data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy:

Tidal Media Co.
📍 Temecula, CA
📧 Dustin@tidalmediaco.com
📞 (619) 330-5974